After-hours intake for restoration
The 2 a.m. problem

The pipe burst at 1:40.
She called three companies.

She hired the one that picked up. RafterBell picks up — every night, every holiday, every time you're already on a job. It qualifies the loss and texts your on-call tech before she's done dialing the next number.

Live on your site the same day. Month to month. Cancel any time from the same link.

Example intake — 02:17
Caller
water is coming through my kitchen ceiling. its bad. do you guys do emergency
RafterBell
Yes — we run 24/7 emergency water mitigation. I'm getting a tech moving now. What's the property address?
Caller
1259 Willow Bend Dr. Its still running I cant find the shutoff
RafterBell
The main is usually at the street side of the house or near the water heater. Keep looking — is anyone in the room below the leak?
Caller
no we moved everything out. we have State Farm if that matters
RafterBell
It does — they'll cover mitigation. Someone is calling you back in a few minutes from this number. Don't hang up on it.
Texted to on-call — 02:19
Cat 1 water — active
1259 Willow Bend Dr
Ceiling leak, kitchen · contents cleared · source not stopped
Insured — State Farm · Callback: (555) 014–2277
$200–775 What you'd pay a lead vendor for one water-damage call. RafterBell costs less than two of them a month and the calls are already yours.
$2,500+ What a single mitigation job is worth. Large losses run past $15,000. One saved job covers eight months of this.
60 sec From the caller's first message to a qualified lead in your on-call tech's hand, with the address and the carrier.
How it runs

Three things happen. You do none of them.

There is no app to check and no dashboard to babysit. If you never log in again after the first day, it keeps working.

01

It learns your company

Your service area, your trucks, your carriers, what you will and won't take. It reads your site and we tune it before it goes live. It talks like your intake person, not like a robot from 2015.

02

It works the night

Someone lands on your site at 2 a.m. and starts typing. RafterBell answers instantly, calms them down, and gets what a job actually needs: what happened, where, how bad, who insures it.

03

It hands you the job

The full intake lands as a text on your on-call phone inside a minute. You call a homeowner who already knows help is coming, instead of finding a voicemail at 7 a.m. from someone who hired a competitor at 2.

The intake

Exactly what it asks

This is the whole script. No mystery, no black box — it's the same triage your best intake person runs, and you can change any line of it.

What happened
Water, fire, smoke, mold, storm. Category and rough class where the caller can tell.
Where
Full property address, read back and confirmed. Residential or commercial.
Is it still going
Source stopped or active. This is the single line that decides whether you get out of bed.
How bad
Rooms affected, standing water, ceiling involvement, anyone in the building.
Who's paying
Insured or out of pocket, and the carrier if they know it. Never quotes a price.
Callback
Number confirmed digit by digit, and it tells them to expect the call.
Price

One number. No per-lead fee.

$297per month
  • Unlimited conversations — you're never punished for a busy storm week
  • Every lead texted to your on-call phone within 60 seconds
  • Tuned to your company before it goes live, and re-tuned whenever you ask
  • A monthly one-pager showing exactly what it caught after hours
  • Month to month. No contract, no setup fee, no per-lead cut
Turn it on — $297/mo

Want it answering the phone too, not just the website? AI voice on your after-hours line is $200/mo more. Most people start here and add it later.

Straight answers

What you're actually wondering

What if it doesn't know the answer?

It says so, takes the number, and texts you anyway. It is built to never guess about your pricing, your availability, or what your insurance relationships are. A wrong answer costs you a customer; "let me get the owner to call you right back" doesn't.

I already pay an answering service.

Keep it. Run both for 30 days and compare what each one actually delivered to your phone. If theirs wins, cancel us. Most people find they're paying several hundred a month for a call center that takes a message and nothing else.

How much of my time does setup take?

You paste one line of code into your website, or forward it to whoever manages it. That's the whole job on your end. We do the rest and it's live the same day.

What happens on a genuine emergency?

It flags severity from the first message and texts your on-call tech immediately with the address and the callback number — it does not wait until the conversation is finished. It's a dispatcher, not a gatekeeper.

Can I get out?

Month to month, cancel from the same link you signed up with, no phone call required. Your leads are yours — they've been going to your phone the whole time.

The math

You already lost more than this to one missed call.

Every night you don't have it, somebody is on your website at 2 a.m. deciding whether to keep waiting or dial the next company. That's the whole pitch.